During regular business hours (Monday through Friday 9-5 EST), you can call 239-325-8263 or email info@naplessoap.com with your order number as the subject line to request changes.
Order change requests need to be made immediately upon discovery of an issue with your order. If you can advise us before 10 AM of the next business day after placing your order, we will likely be able to make a change to your order.
Please be advised, order change requests cannot be guaranteed due to circumstances that may arise outside of our control, but we will do our very best to accommodate your needs.
For example, if you place your order after 5pm on Thursday, please email us immediately, and we can handle the order change first thing Friday morning. If you order after 5pm on Friday, Customer Service is not available until 9am on Monday and your order may have shipped over the weekend.
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