We are so sorry to hear your package didn't arrive as planned.
If your order was shipped via FedEx, please contact them to start a package trace if you have not done so already. From the FedEx website, search your tracking number and click the link to report the missing package (under manage delivery) to enter your contact information. If after 3 business days they are unable to assist you, please email firstname.lastname@example.org
If your order was shipped USPS, please contact the post office that had the package last. Again, if they are unable to assist you after 3 business days, please email email@example.com