Shipping Timeline: Most online orders ship within 48 hours after being placed. Keep in mind that timeline may be extended during peak times or warehouse closures such as Christmas, other gifting holidays or weekend sales. Depending on your location, orders will typically arrive 2-5 business days after being shipped.
Expedited Shipping: We offer FedEx two-day shipping as our expedited shipping option. Please keep in mind that your order will take approximately 24-48 hours to ship after it has been placed. A package sent via FedEx two-day shipping does not count Saturday or Sunday as transit days and will not be delivered on the weekend. For instance, if a two-day package is picked up on a Thursday, your order will not be delivered until Monday (as long as it's not a holiday).
Shipping Quotes: Customer Service is unable to provide shipping quotes.
Cost: Orders over $50 (after discounts/coupons) qualify for free shipping! Orders under $50 use current shipping rates through USPS and FedEx. The carrier calculates these rates based on weight and distance from Southwest Florida. The rate can be estimated in your cart before checkout by entering your shipping information in the cart before checkout. During the check out process, your actual shipping options/rates will be displayed. If your order qualifies for free shipping and you select a specific shipping method that displays a cost, you will be charged for that specific shipping method.
Reshipments: Packages will only be reshipped after the customer attempts to contact the carrier for delivery of the original package. Please allow up to 10 business days for delivery, even if the package has already been marked as delivered; sometimes these scans happen preemptively or are misdelivered, and are delivered a day or two later. If you still haven't received your order within 5 days of your delivery status, please contact Customer Service at info@naplessoap.com with your order number as the subject line.
International Shipping: Unfortunately, we are unable to ship any orders internationally. If you have friends or family with a United States address, we suggest shipping your order to them so they can forward it to you. If you are located in Canada, check out our selection of Naples Soap Company products available on our Amazon Store (please note, not all products are available via Amazon).
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