Order Tracking: Once your order is submitted successfully, you will receive a six digit confirmation number. You can refer to this to follow your order's progress. Usually, online orders are shipped within 48 hours after being placed, but may be delayed during peak times which may include sale weekends and holidays throughout the year. You will receive an additional email with tracking information once your order ships. Please email email@example.com if you need additional assistance.
Order Changes: During regular business hours (Monday through Friday 9-5 EST), you can call 239-325-8263 or email firstname.lastname@example.org with your order number as the subject line to request changes.
Order change requests need to be made immediately upon discovery of an issue with your order. If you can advise us before 10 AM of the next business day after placing your order, we will likely be able to make a change to your order.
Difficulty Placing Online Order: We're so sorry to hear you're having trouble placing your order online. Please double check these frequent issues:
- If you are shipping to a friend or family member, make sure you uncheck the box under the shipping address to enter the billing address that matches what is on file with your bank. The shipping address is entered before the billing address.
- If you do not see shipping options after entering the shipping address, please make sure all required fields are filled in. You will not be able to see shipping options unless all information is entered.
- If you do not have a "Place Order" button at the bottom of the cart, please make sure you scroll up to see if any required fields are empty.
- If you click "Place Order" and the screen does not display your order number, scroll up to the top of the cart page to look for any error messages, one or more of the items in your cart may have gone out of stock since you started shopping.
- Try switching devices or clear out your browser’s cache (history).
If you are still having difficulty completing your online order, please feel free to place a phone order by calling our Coconut Point location at 239-949-5566.