Orders, Returns, & Shipping
- When will my order ship?
- I noticed the item I purchased in now on sale. Can I get a price adjustment?
- My order is delayed in transit. Where is my order?
- My order status says "Completed" but I haven't received any other updates. Where is my package?
- My tracking says my package was delivered but it isn't here. Can you help?
- Can I place an order over the phone?
- What forms of payment do you accept?
- Tracking or Changing Orders and Other Ordering FAQs
- Can I make a change to my online order?
- Return Authorizations and Exchange Information
- Did my order go through?
- I just placed an order, but I don't see the discount I was expecting. What do I do?
- Do you have free shipping?
- How do I ship to more than one address?
- My order was delivered and I need help.
- I received the wrong product in my order, what do I do?
- I have a problem with my order, what do I do?
- Can you ship to a PO Box?
- Are my free gifts refundable or exchangeable?
- Naples Soap Company Shipping Policy
- I missed the delivery attempt of my order. How do I receive my order?
- What do I do if I think my order is missing or lost?
- Is Two-Day Shipping the fastest shipping option?
- How long will it take to receive my order?
- Where is my order or how can I track my order?
- Do you offer International Shipping?
- How can I calculate my shipping cost?
- I am having trouble placing my order.
- I received an email with a tracking number, but now the carrier says the label is “canceled.”
- It says my order failed, but I was still charged.