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Points & Perks

  • What happens if my friend returns their order?
  • Is there an expiration date for my referral reward?
  • Can I combine my referral reward with other discounts or promotions?
  • How long does it take to receive my reward?
  • My friend forgot to use my referral link. Can we still get credit?
  • Can I refer someone who already has an account or has purchased from Naples Soap Company before?
  • Is there a limit to how many friends I can refer?
  • How will I know if my referral was successful?
  • Does my friend need to spend a minimum amount?
  • What reward will I receive for referring a friend?
  • How do I refer my friends?
  • I redeemed points but I don't see the coupon or points credit in my cart, how do I get the code?
  • What is Points & Perks?
  • How do I enroll in the program?
  • How do I earn points?
  • How do I redeem or use my points?
  • Do my points expire?
  • What do I do if I have a question about my points or account?
  • Can I use my loyalty points online?
  • Can I redeem my points and use a coupon at the same time?
  • My point redemption coupon code was removed from my cart, but my points did not restore to my balance?
  • Where are my points? I checked out as a guest!
  • Can I earn points for buying Naples Soap Products in store?
  • When will I get my birthday points?
  • How does the Points & Perks refer a friend program work?
  • I “referred a friend”. When will I receive my points?
  • When do I see my point adjustments?
  • I just made a purchase and I don't see my earned points?
  • Online Points & Perks Launch Date

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